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By: StevenJHayashi | Posted: October 6, 2020 | Updated: April 19, 2023
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The Problem to be Solved
Parent’s Computer or Phone “Not Working”
Helping family members who are technology-adverse, with their technical problems, has always been tough, but becomes even harder when they are remotely located or in an isolated facility. Part of the problem of remote support is “seeing” what they are seeing and “controlling” what they are doing.
Solution Details
Team Viewer is a piece of software that lets you take control remotely of someone else’s computer.
- There is a free version for “private noncommercial use”, and a paid version for other situations.
You can see the Team Viewer website here.
Here is what they say on their website:
“TeamViewer is a comprehensive remote access, remote control, and remote support solution that works with almost every desktop and mobile platform, including Windows, macOS, Android, and iOS. TeamViewer lets you remote in to computers or mobile devices located anywhere in the world and use them as though you were there. Plus, you can remotely connect to servers, commercial-grade machines, and IoT devices from anywhere, at any time through our secure global remote access network.”
*Disclosure: The research and opinions in this article are those of the author, and may or may not reflect the official views of Tech-enhanced Life.
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